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W Cosmetics

Background and Challenge

W Cosmetics is a fast-growing beauty retailer with an extensive product catalogue spanning skincare, makeup, fragrance and K-beauty. As the brand evolved, its digital presence no longer reflected the energy, confidence and vibrancy of its in-store experience. Navigation felt heavy, filtering was limited, and search did not always surface the right products across such a broad SKU range. The brief was clear: bring a refined brand tweak to life, elevate the online shopping journey, and unlock the full capability of Shopify Plus to support scale, performance and conversion growth.

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ServicesStrategy, Experience Design, Optimizely Build
SectoreCommerce and Retail

Bringing the brand tweak to life

The refreshed visual identity was translated into a bold, confident digital system that balances high-impact campaign moments with clean product discovery.

Key outcomes included:

  • A redesigned homepage that showcases hero campaigns, trending brands and curated collections
  • Stronger typography and colour hierarchy to reinforce brand personality while maintaining clarity
  • Modular content blocks to support fast campaign rollouts and seasonal refreshes
  • A flexible design system built in Figma and implemented as reusable Shopify sections

The refreshed visual identity was translated into a bold, confident digital system that balances high-impact campaign moments with clean product discovery.

Enhanced UX and simplified journeys

With thousands of SKUs across multiple categories, simplifying navigation was critical. We restructured information architecture around how customers actually shop: by concern, brand, category and trend.

Improvements included:

  • A redesigned mega menu that balances category depth with scannability
  • Clearer collection hierarchies to reduce dead ends and duplicate paths
  • Mobile-first UX refinements to ensure seamless navigation
  • Optimised product detail pages with stronger content hierarchy, benefit callouts and cross-sell logic

These changes reduced friction in product discovery and improved flow from landing to checkout.

Advanced filtering and smarter search

For a catalogue as broad as W Cosmetics, filtering and search performance are core to conversion. We enhanced both experiences to ensure customers can find exactly what they are looking for quickly and confidently.

Key enhancements included:

  • Multi-faceted filtering by brand, price, skin type, finish, shade and key ingredients
  • Dynamic filter logic that updates results instantly without page reload
  • Improved search relevancy through structured tagging and product data refinement
  • Search merchandising controls to prioritise hero products, new arrivals and promotional ranges

By aligning taxonomy, tagging and UX, search was transformed from a basic utility into a revenue-driving feature.

Shopify Plus architecture and scalability

Built on Shopify Plus, the solution leverages enterprise-grade functionality to support performance, automation and growth.

The platform now provides W Cosmetics with the agility to launch campaigns quickly, test new merchandising strategies and expand its product mix without compromising performance.

Results

The transformation delivered a digital experience that matches the brand’s ambition. Customers can discover products faster, filter with precision and move confidently through to checkout.

Commercially, the enhanced UX, smarter filtering and improved search functionality position W Cosmetics for stronger conversion rates, improved average order value and scalable growth across campaigns and product launches.